I’ve got vacation coming up next week for our annual trip to the shore. We don’t take a lot of trips, and this is our one time a year to do something nice. Sweetpea and I have stayed at one particular hotel for the last five years because it has exactly what we want: a central location, free breakfast, an on-site tiki bar, a nice pool, and a balcony for watching the sunset over the water.
A sunset from last year.
Every year, it’s a big song and dance to arrange our
departure; I make reservations in January and file for my time off, Sweetpea
has to finish with school (teaching), and make dog-sitting arrangements.
Last Tuesday, I got an email from Hilton, confirming my reservation. But there was a little note included that dropped the bottom out of my stomach. It said that the pool would be closed during the entire month of June.
This, I knew, would not go over well. Sweetpea is a “pool”
fanatic. If it were solely up to her, we’d have a pool in our tiny L-shaped
backyard. She is all about vacationing at a site with a pool.
And I was right, this news went over like Al Sharpton at
a MAGA rally. Sweetpea was ready to chuck the whole vacation if we couldn’t get
a place with a pool. Sure, the beach is right there, but that’s more of a “stay
for a couple of hours, then go” kind of thing. Plus, it’s a pain to schlep all the stuff
with us… umbrella, chairs, blankets, towels, drinks, etc. The pool is the hub
for our vacation life, whether we’re reading a book in front of it or floating
around in it. And it’s right out the back door; no schlepping required.
I’ve already paid for an upfront,
non-refundable reservation, so I’m not eating that without a fight. I knew I’d have to call
the hotel in the morning to see what relief they might provide. I know the cost was non-refundable, but they moved
the cheese! The pool was front and center on the hotel website when I booked it
in January. I hoped our loyalty over the last 5 years would count for
something. Last year, we had a small squabble over our room. (I say I booked one
size, they said otherwise.) They mentioned that if I’d have booked through
their website, as opposed to the banking and travel site I used, they would
have some wiggle room. Lesson learned, I booked this year on their site, so I
was expecting some of that wiggle room they dangled in front of us before.
I needed to call and see if they could either (in order
of preference) find us a comparable place with one of their sister properties (there
were 5 more in the area, but only two had an outdoor pool and one was sold
out), refund our money so I could look elsewhere, or reschedule our
reservations to later in the summer.
I was awake for 20 minutes in bed that night, trying to get
straight in my head what I wanted to say. I was dreading the call, afraid I’d
get too pissy with them. And it was a legit concern because I’m totally pissed off that a well-regarded property like this, in a well-known vacation site, would close their pool during prime season! It’s not like this is a pass-through
like some Motel 6 in Peoria. This is a destination site in a resort town. The pool
is a major component.
It’s always been my nature to respond to a fire by
throwing gas on it, but I hoped I could remain calm and tactful. Being a dick
never helps a high-emotion situation.
I didn’t want to talk to their main booking site; I
needed someone in that building. Luckily, I still had the front desk number in
my phone, after an incident from two years ago, when Sweetpea and I got locked
out on the balcony. All the numbers I could Google from the balcony turned up
the main reservations line; it took some digging to find the front desk, so I
put it in my contacts list. (Yes, they got into the room and let us back in,
with minimal embarrassment. But that was a close call. Our drinks were empty
out there.)
So, once I had a break in my morning schedule, I called
the front desk and told them I had reservations for next week but there’s a
problem: my confirmation email said the pool was closed, and asked if that
true?
She said, “Well,
yes… the INDOOR pool…”
[Weight of the
world lifts off shoulders]
“Well then,” I
said, “I guess we don’t have a problem
after all! KThankyoubye…”
We don’t give two shits about the indoor pool, that’s where all the screaming kids tend to congregate.
So now we’re back in business. We don’t have to rearrange
our schedules or get used to a new venue, and I don’t have to boycott their
chain for the rest of my life.
Wish us luck. Sorry you can’t come along. Please try to keep the world from burning down until we get back!